Understanding your Legal Services Business Model

I just left the Washington State Bar's "Future of the Practice" meeting and there was some great discussion about ways to increase access to legal services. If you aren't familiar with some of the steps that the Washington bar is taking, including their creation of the Limited License Legal Technicians (LLLT) role, they (we—I'm a WA bar member!) are on the cusp of some solidly innovative work to evolve the practice of law.

One of the things that came up repeatedly in the meeting was the notion that most lawyers simply don't have business models that can profitably support clients at the lower end of the resources spectrum. That simultaneously strikes me as true and insane. How is it that lawyers can't seem to meet the demand of the majority of people who need legal services?

One answer is lack of efficiency, and I think that is a big part of it. While I still believe that cost control is not the final answer, I do think that a law practice that runs efficiently—that is...

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